FAQs

Have questions about Pegboards and Quark?
If you can't find your answer you can easily contact usr here. We will answer you within 24h on weekdays and quickly on weekends :)

How do I install a Quark System wall shelf?

We've created a dedicated page on this subject to provide you with a complete answer and how-to. You will see, it is very simple. There are 4 screws to position using your Pegboard. And we're always here to help.

Where are your products made?

All our products and their accessories are made in France, in our workshop located in Paris 19th in an industrial hotel called Métropole 19.

How long does it take you to make my Pegboard?

We need 10 to 20 days to manufacture your Pegboard and your accessories from order taking. It then takes 1 to 5 days for shipping depending on the delivery option chosen.

What are the delivery times for an order?

Once your product has been shipped, it takes between 1 to 4 days in France and between 3 to 7 days in Europe. If you have not received your products, contact us quickly by email at contact@get-quark.com

We use Mondial Relay, relay points UPS, Chronopost, DHL or FedEx.

Can I assemble the shelves myself?

Assembling the shelves is very simple and within everyone's reach.
You need a level, a drill and a screwdriver to attach the wall plugs. Then, all you have to do is install your accessories on the wooden pegboard.

We have created a page dedicated to this question.

What maximum weight can the shelves support?

Each of the shelves can support up to 7 kg evenly distributed, provided that the fixings used for the pegboards are suitable for the nature of the wall. A Pegboard is attached to the wall with 4 screws. It can support 30 Kg.

I need help customizing my Pegboard, who should I contact?

If you cannot find the answer to your questions, you can contact us by email at contact@get-quark.com

Do you make custom Pegboards?

Yes it is! Send us an email and tell us your dimensions.

II am missing a part, who should I contact?

If the part you are looking for is not on our site, contact us at contact@get-quark.com

Do you have a showroom where I can see and buy your shelves?

No, we don't have a showroom yet.

What are the delivery rates?

The delivery is calculated based on the weight of the order. It starts from €4.90 for a single package with processing by UPS relay point.

You can find our entire shipping policy on this page.

I want to return a product, is it possible?

Yes, you can return your product within 30 days of shipment. Any returned product must be in secure packaging and in like-new condition. Contact customer service to obtain a return slip.

Do you save my bank details?

We do not store your bank details We do not have access to them. Our service provider in charge of our payment module takes care of this. Your data is perfectly secure.

Is the payment method secure?

Our payment method is completely secure thanks to SSL encryption.

How should I clean my shelves?

You can clean your shelves with a slightly damp cloth

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