Do you have questions about Quark? 🤔 Don't panic, we've thought of everything! In this FAQ you will find all the answers to the most frequently asked questions about our products.
🧑🔬 And guess what? All our products are manufactured in our workshop in Paris 19th, France, by our team!
And if you don't find your answer here, no worries. You can contact us via our dedicated page and we will be happy to answer you, even on weekends 🤩.
💡 We regularly update this page with answers to the most common questions.
So be sure to take a look from time to time to see what new tips and information we have to offer you 😉.
Frequently asked questions
How to install a Pegboard on the wall?
We have developed a simple and invisible fixing system. There are 4 screws to position using your Pegboard . Multi-material screws + plugs are always supplied with the Pegboards.
What is checkerboard pattern?
At Quark we offer texture variations on our Pegboards. We are proud to present Pegboards with a checkerboard pattern engraving . This option is only available on Valchromat type wood. Discover this option in detail in our dedicated article
Are the fixing screws visible?
We have developed an invisible fixing system. We supply the screws and dowels. They are positioned using the Pegboard . The dowels are multi-material compatible.
Where are the products offered by Quark manufactured?
Quark is a design and manufacturing workshop. All our products and accessories are made in France , in our workshop. We are based in Paris 19th in an industrial hotel called Métropole 19 .
Do you have a Showroom? I want to see and touch Quark products!
Our Showroom is in the same location as our workshop. You can visit us, but remember to make an appointment! Can this, you can send us a message or use our form .
What type of wall can I install a Quark Pegboard on?
Quark Pegboards can be installed on different types of walls, such as:
- Placoplatre (type BA13)
- and even brick walls.
It is important to properly insert the multi-material anchors before inserting your screws to ensure a secure and solid installation.
Do you accept rush orders?
Contact us by phone for your urgent orders: +33 7 56 81 39 95
We will do our best 💥
What are the manufacturing times for a Pegboard?
We make all Quark products to order. We need 3 to 15 working days to manufacture your Pegboard and accessories from the time the order is taken. Then, you must allow 2 to 7 days for shipping depending on the delivery option chosen.
What are the delivery times for a Pegboard?
Once the products are shipped, it takes between 1 to 4 days in France and between 3 to 7 days in Europe .
We use the following carriers:
- Mondial Relay
What maximum weight can wall shelves support?
Our Pegboards support a maximum load of 40 kg . Beyond that, you must ensure the quality of the wall and your fixing. A standard Pegboard is attached to the wall with 4 screws. Each of the screws can support a load of 50 kg. This therefore leaves a significant safety margin.
Our stainless steel pins support 8 kg per point. Many customers use our Pegboards for book libraries . Do not hesitate to contact us to collaborate on your project. We are here to help you.
I need help customizing my Pegboard, who should I contact?
Please send an email to firstname.lastname@example.org
Do you make custom Pegboards?
Yes it is ! Send us an email and give us your dimensions or use our online configurator
What are the delivery rates?
Delivery is calculated based on the weight of the order. Some products benefit from free delivery. Find our entire shipping policy .
I would like to return Quark products, is this possible?
Yes, you can return your product within 30 days of shipment . All products must be returned in secure packaging and in like-new condition. Contact customer service to follow the return procedure.
Do you save my bank details?
We do not save your bank details. We don't have access to it. It is therefore our service provider in charge of our payment module who takes care of this. Your data is thus secure .
Is the payment method secure?
Our payment methods are completely secure thanks to SSL encryption.
How do I maintain and clean my Pegobard and my accessories?
You can use a slightly damp cloth