返金ポリシー

Refund Policy for the Website https://get-quark.com/

Effective as of 15/12/2021

At QUARK, we have a clear refund and return policy in compliance with legal obligations:

  • Product returns are the responsibility of the customer and must be arranged with our customer service team.
  • Return shipping costs are also the responsibility of the customer.
  • Customers must insure the products during transportation to avoid any risk of damage or destruction.
  • In case of damaged products, the customer is responsible for handling insurance claims to obtain reimbursement.
  • Refunds for returned products will be issued after their receipt and verification by QUARK's after-sales service.
  • Service fees are non-refundable.

ARTICLE 1. PARTIES

This refund policy applies between:

  • NITSN, SAS, share capital: €10,000, registered with the Paris Trade and Companies Register under number 839080603, with its headquarters located at 189 rue d’Aubervilliers - CAP18 - Voie D - Atelier 8, 75018 Paris, France. Phone: +33(0)756813995, email: contact@get-quark.com, VAT number: FR59839080603 (hereinafter referred to as "the Publisher").
  • And any individual or legal entity registered on the website to purchase a product (hereinafter referred to as "the Client").

ARTICLE 2. DEFINITIONS

  • Client: Any individual or legal entity registered on the Website.
  • Website Content: Elements published on the Website, whether protected by intellectual property rights or not.
  • The Publisher: NITSN, SAS, acting as the editor of the Website.
  • Product: Any good sold on the Website by the Publisher to the Clients.
  • Website: The website accessible at the URL https://get-quark.com/.

ARTICLE 3. SCOPE

The Website is freely accessible to any user. Browsing the Website implies full acceptance by any user of these general terms. Simply connecting to the Website, by any means, including via a bot or browser, constitutes full acceptance of these terms. Upon registration on the Website, this acceptance is confirmed by checking the corresponding box.

The user acknowledges having read and fully accepted these terms without restriction.

Checking the aforementioned box will be deemed equivalent to a handwritten signature by the user. The user acknowledges the evidentiary value of the Publisher's automatic registration systems and, unless proven otherwise, waives the right to contest them in case of a dispute.

These terms apply exclusively to the relationship between the parties, excluding any other terms, particularly those of the user.

Accepting these terms implies that users have the necessary legal capacity to do so or, failing that, have the authorization of a guardian or legal representative if they are minors or acting on behalf of a legal entity.


ARTICLE 4. PURPOSE OF THE WEBSITE

The Website's purpose is to sell Products to Clients.


ARTICLE 5. RETURN AND REFUND CONDITIONS

  • All product returns must be arranged in advance with our customer service team at contact@get-quark.com.
  • The customer must insure the returned products during transportation to cover any risk of loss or damage.
  • Return shipping costs remain the responsibility of the customer.
  • Products must be returned in their original condition and properly protected.
  • In case of damage to returned products, the customer must handle the insurance claims for reimbursement. QUARK will not take responsibility for these claims.
  • Service or processing fees related to the order are non-refundable.
  • After receipt and verification of the products by our after-sales service, refunds will be issued to the payment method used during the order.

ARTICLE 6. RIGHT OF WITHDRAWAL

In compliance with applicable law, the Client has a 14-day withdrawal period starting from the date of receipt of the products.

  • To exercise this right, the Client must notify their decision via contact@get-quark.com.
  • Products must be returned within 14 days of notification, in their original condition and properly packaged.
  • Return shipping costs are the responsibility of the Client.
  • Refunds for returned products will be issued within 14 days after receipt and verification by our after-sales service.

ARTICLE 7. FINAL PROVISIONS

  • This policy is governed by French law.
  • Any disputes will be subject to an amicable resolution attempt before any legal action.