FAQs

Are you wondering about Quark? 🤔 Don't panic, we've thought of everything! In this FAQ, you will find all the answers to the most frequently asked questions about our products.

🧑‍🔬 And guess what? All our products are made in our workshop in Paris 19th, in France, by our team!

And if you can't find your answer here, no worries. You can contact us via our dedicated page and we will be happy to answer you, even on weekends 🤩.

💡 We regularly update this page with answers to the most common questions.

So don't hesitate to check it out from time to time to see the new tips and information we have to offer 😉.

Frequently Asked Questions

How to install a Pegboard on the wall?

We have created a dedicated tutorial on this subject to give you a complete answer.

We have developed a simple and invisible fastening system. There are 4 screws to position using your Pegboard. Multi-material screws + dowels are always supplied with the Pegboards.

What is 3D engraving and pattern on Pegboard?

At Quark we offer texture variations on our Pegboards. We are proud to present the Pegboards with a checkerboard pattern engraving. This option is only available on wood type Valchromat. Discover this option in detail in our dedicated article

Are the fixing screws visible?

We have developed an invisible fixing system. We provide the screws and dowels. They are positioned using the Pegboard. The pegs are multi-material compatible.

Where are the products offered by Quark made?

Quark is a design and manufacturing workshop. All our products and accessories are made in France, in our workshop. We are located in Paris 19th in an industrial hotel called Métropole 19.

Do you have a Showroom? I want to see and touch Quark products!

Our Showroom is in the same place as our workshop. You can visit us, but remember to make an appointment! Can this, you can message us or use our form.

On what type of wall can I install a Pegboard Quark?

Quark Pegboards can be installed on different types of walls, such as:

  • Plaster
  • Plasterboard (type BA13)
  • Concrete
  • Wood
  • and even brick walls.

It is important to insert the multi-material anchors correctly before inserting your screws to ensure a secure and solid installation .

Do you accept rush orders?

Contact us by phone for your urgent orders: +33 7 56 81 39 95

We will do our best 💥

What are the manufacturing times for a Pegboard?

We manufacture all Quark products to order. We need 3 to 15 working days to manufacture your Pegboard and accessories to from taking the order. Then, you must allow 2 to 7 days for shipping depending on the delivery option chosen.

What are the delivery times for a Pegboard?

Once the products have been shipped, it takes between 1 and 4 days in France and between 3 and 7 days in Europe.

We use the following carriers:

  • Mondial Relay
  • UPS
  • Colissimo
  • Chronopost
  • DHL
  • FedEx

What maximum weight can the wall shelves support?

Our Pegboards support a maximum load of 40 Kg. Beyond that, you have to make sure of the quality of the wall and your fixing. A standard Pegboard is attached to the wall with 4 screws. Each of the screws can support a load of 50 Kg. This therefore leaves a significant margin of safety.

Our stainless steel pins support 8 Kg per point. Many customers use our Pegboards for book libraries. Do not hesitate to contact us to collaborate on your project. We're here to help.

I need help customizing my Pegboard, who do I contact?

Please send an email to contact@get-quark.com

Do you manufacture custom Pegboards?

Yes it is! Send us an email and tell us your dimensions or use our online configurator

What are the delivery rates?

Delivery is calculated based on order weight. Some products have free shipping. Find our entire shipping policy.

I want to return Quark products, is it possible?

Yes, you can return your product within 30 days of shipment. All products must be returned in secure packaging and in like-new condition. Contact customer service to follow the return procedure.

Do you save my bank details?

We do not store your bank details. We don't have access to it. It is therefore our service provider in charge of our payment module who takes care of it. Your data is thus secure.

Is the payment method secure?

Our payment methods are completely secure using SSL encryption.

How do I maintain and clean my Pegobard and my accessories?

You can use a slightly damp cloth